1. Eligibility for Refunds
Refunds are only applicable in the following cases:
- The product is defective upon delivery.
- The wrong item was delivered.
- The order was not fulfilled within the promised time frame.
2. Refund Process
- Customers must submit a refund request within 7 days of receiving the product.
- Proof of purchase and evidence (e.g., photos of the defective item) must be provided.
- Once approved, no cash refunds will be given; only product exchanges will be processed within 14 working days.
3. Non-Refundable Items
- Products that have been used or tampered with.
- Items that were purchased on promotion or clearance sale.
- Orders placed by mistake (unless not yet shipped).
4. How Will I Receive My Refund?
Refunds by exchange new products to the original payment method or as store credit, depending on the situation.
